Terms & Conditions

Please read these terms and conditions carefully before purchasing.
Placing your order will indicate to us your acceptance of these terms and conditions.

COPYRIGHT   All designs on this site are the sole property of State of Elliott and are covered by copyright. They may not be reproduced in any fashion without the permission of State of Elliott. Any breach of copyright will be pursued. 

State of Elliott reserves the right to reproduce any part of any work produced by State of Elliott for marketing purposes. Unless strictly instructed otherwise by a customer prior to placing an order, State of Elliott reserves the right to use any design created for a customer as samples and can photograph this stationery for advertising in print, online wedding directories, across social media and throughout website galleries.

COPYRIGHT PERMISSION   It is the client's responsibility to obtain copyright permission for the use of hymns or other material used in the Order of Service books, venue logo's etc.

PAYMENT  Full payment is required before your artwork is created and emailed through to you for approval.

Payment can be made through the following...

• Credit Card - Secure payment via online store ( For all customers worldwide )
• Direct Debit to the below ANZ bank account: ( For Australian customers only )

State of Elliott  PTY LTD  

BSB: 013483      ACCOUNT: 327600278

 

CURRENCY  All dollar amounts are in Australian dollars and pricing includes GST.

SAMPLES  The cost of our basic sample pack is $15, or $20 if you wish to see a letterpress sample.  The pack contains a great mix of our designs and colours so you can get a feel for our print quality and finish. It also contains our colour palette and card stock options so you can choose your colour and base for printing. Sample invitations may differ in colour from a hard copy of our printed palette. Samples are to be used as a guide only. 

QUANTITY   We do have a minimum quantity for each item which can be found on each item in our shopping cart. Please contact us if you require less than the specified minimum as there will be a fee that applies depending the actual quantity you require.

SUPPLYING YOUR EVENT DETAILS   Submit your order via our shopping cart and make your payment. This confirms your order. Additional wording can be supplied electronically via email or MS Word document after you have placed your order. Any invitation wording can be changed to suit your taste, however the amount of wording used will be limited to the constraints of the design and approved at the discretion of State of Elliott. You will be asked to supply your guest list after you have approved your artwork proof. A guest list template will be emailed to you for you to fill out and send back to us so we can include the correct names and spelling.  

 COLOURS   When viewing our designs on screen colours do vary depending on different monitors. We encourage you to purchase a sample pack so you can see for yourself the type of colours we work with. We have hand-selected the very best print suppliers around Australia to print our products who use top of the line printing press technology for all of our stationery .

PLEASE NOTE: The colours shown on our printed colour palette and in our samples are a guide to the shades we have available. Due to the variable nature of the digital printing process, these colours do shift between each print run, therefore an identical match to our printed colour palette that you have received as part of a sample pack may not be achieved.

This also means if you split your stationery order across 2 different print sessions eg, invitations and RSVPs' first, then 2 months later we print your menu's and favor tags, we can not guarantee that the colours will be identical between both runs.  

CARD STOCKS  We offer many different varieties of card stocks which are specifically suited to our different print methods. Ordering one of our very thorough sample packs will show you everything you need to see, feel and compare to make your decision on your stationery.

FONTS  If you would like to change a font of any of our designs, we have a range of fonts to choose from. However, not all of our designs in our signature range will suit all of the fonts in our list. Each of our designs has been carefully chosen to suit the specific theme of the invitation. We will guide you towards making the right choice of replacement font and suggest other options from our list that will work best.

Please do not ask us for the name of the font we have used in your design. We do not disclose font types under any circumstances to protect our design work and further print revenue.

 MAP ILLUSTRATION  If you would like a map illustration created and included in your invitation you must supply us with a screen capture or website link of the venue that has a map for us to re-draw. You must highlight to us any specific landmarks or other information you would like included. Map artwork does incur a custom design fee. Please enquire regarding pricing on map illustration.

CUSTOM DESIGN Means an idea generated either by the client or a new concept created by State of Elliott based on a client specification. The custom design service works on a design fee and then a printing fee as per our printing price structure in the online store. Request a quote for any custom design idea you have in mind. Any custom design project follows the same terms and conditions outlined in this document. 

**PLEASE NOTE** The custom design fee covers our design time only. This fee does not entitle you to receive any finished artwork file that we may have created for you. If you require the print ready or high res files also, please discuss your needs with us prior to paying for your custom design as this is not always possible.

ANY DESIGN STATE OF ELLIOTT CREATES FOR YOU REMAINS THE SOLE PROPERTY OF STATE OF ELLIOTT.

The custom design fee entitles the customer to 2 rounds of changes to their proof. Further rounds of changes will be charged out accordingly. Please take the time to check over your proof thoroughly and return any changes in 1 email as this is counted as your first round of changes. We do encourage you to send us as a very clear brief, as much detail, imagery, font and colour ideas as possible so we can nail your design right from the out-set and save you additional rounds of changes.

PROOFING   You will receive an emailed proof of your design within 48 hours of placing your order. You will need to check this proof carefully for any errors or changes you'd like to make. Let us know of any changes at this point. You are entitled to 3 rounds of changes. If your proof requires more changes than this, you will be charged an extra $45 per round of changes which is to be paid before we complete your artwork. You will then be asked to send an approval email which effectively allows us to send your artwork to print. Thoroughly check your proof when you receive it. 

ERROR  State of Elliott cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify State of Elliott immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault. 

TIMING AND DELIVERY   Once we receive your order/payment and wording, work starts immediately on your design. Allow 48 hours from placing your order to receiving your emailed proof. Once you are happy with the emailed proof you will be asked to approve to go to print. Once you have sent us your approval indicating your artwork is correct, allow at least 2 - 3 weeks for printing assembly and delivery ( dependant on print method chosen). If you require a shorter delivery time let us know and we will do our best to meet your deadline. At certain peak times of the year we get extremely busy and it can take up to 6 weeks for an order to be completed. Please ensure you order your stationery at least 6-8 weeks in advance of your mail-out date to avoid stress of any potential extended lead time.

DELIVERY CHARGES WITHIN AUSTRALIA    The cost for postage within Australia for boxed invitation orders is a flat fee of $25. However large format signage does incur a separate delivery fee of $35.

International customers: Please email us for a quote regarding your stationery and we will give you a price for delivery included in this quote. 

All orders are sent via Australia Post. All of our packages require a signature on delivery, therefore supplying a delivery address where you ( or someone you know ) will be able to sign for your goods is essential.

We would of fulfilled our delivery deadline requirements even if a card has been left and you were not home to collect your package. International postage fees will be calculated upon order and is dependent on what country the package is being sent to. 

CANCELLATIONS/ REFUNDS  As State of Elliott is a service based business, all of our products are made to order. We do not offer refunds due to change of mind or change of personal circumstances so please choose carefully upon ordering. You are able to change the items in your order if we have not started work on your artwork proof to something else in our range to make up the cost you have already paid. 

We do encourage you to purchase a sample of our product before ordering so you can see for yourself the high quality and craftsmanship of our designs. 

LOSS OR DAMAGE  State of Elliott cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used. 

You will be supplied with a courier tracking number on the day that your package is collected from our studio so you can track your goods from door to door.

POSTAGE STAMP COST FOR YOUR SENDING INVITATIONS TO YOUR GUESTS Please see the below Australia Post pricing for our envelope sizes. We encourage you to always check the price of postage for your chosen envelope size prior to purchasing stamps.

• 140x140mm Invitation, supplied with a 150mm square envelope = Large Letter $2.20 domestic postage

• 120x180mm Invitation, supplied with a 130x190mm envelope = Small Letter $1.10 domestic postage

•  99x210mm ( DL) Invitation, supplied with a 110x220mm envelope = Small Letter $1.10 domestic postage

•  105x148mm Save the Date card, supplied with a 114x162mm envelope = Small Letter $1.10 domestic postage

• A5 Invitation, supplied with a A5mm envelope = Large Letter $2.20 domestic postage

PRICES   All prices are subject to change without notice. If a quote has been supplied by State of Elliott, please take note of the quote expiration date is this date will be strictly enforced.

STOCK AVAILABILITY  Orders are subject to stock availability. In the event of supply difficulties State of Elliott will inform you and discuss alternative materials or designs.

All rights reserved © copyright 2020 State of Elliott